Frequently Asked Questions

We charge a 6% platform fee on every ticket sold. This helps us cover platform maintenance, payment processing, and customer support.

Funds are released within 15–48 hours upon request. This gives us time to validate the transaction history and ensure a smooth payout process. You can track all your sales, revenue, and requests in real time from your organizer dashboard.

To request your funds, simply email us at finance@ticketyanga.com with your event name and the amount expected. Our finance team will process and release your payment within 15–48 hours.

You can track all your sales, revenue, and requests in real time from your organizer dashboard.

Yes. Buyers do not need an account. They simply choose an event, enter their email, and pay via Airtel, Mpamba, or bank.

Immediately. Once payment is confirmed, the customer instantly receives their e-ticket via email with a unique QR code. A downloadable ticket is also available just right after a successful transaction.

We support Airtel Money, Mpamba, and bank payments. More integrations are coming soon.

We're developing a USSD option to support users with basic phones. This will allow bookings through simple numeric inputs.

Every ticket has a unique QR code that can only be scanned once. Once scanned, it's marked as "used" in the system.

No. One ticket admits one person only. Attempting to reuse it will trigger a warning and block entry.

Only the first scan is accepted. Any repeated scans (including screenshots) are automatically rejected by the system.

You can scan tickets using any smartphone, tablet, or laptop with a camera. Scanning works directly in the browser—no app needed.

Yes. For large events, we can provide Ticket Yanga staff for physical check-in support, ticket resolution, and real-time troubleshooting.

Staffing costs vary depending on the event size and location, write to support@ticketyanga.com to request for Ticket Yanga Staff.

Yes. We offer virtual onboarding, demo videos, and a support team to train you or your staff ahead of the event. Check our social media @ticketyanga for quick guide.

Customers can share their transaction message with us and we will trace and resend their ticket. Our support team is also available to assist. Write to us support@ticketyanga.com.

Our system is hosted on cloud servers with auto-scaling, optimized to handle sudden surges. We've also implemented caching and content delivery networks (CDNs) to minimize downtime during last-minute sales.

Yes! Every organizer has a dedicated dashboard to track real-time sales, customer info, revenue, and check-ins—accessible on both phone and desktop.

Ticket Yanga is end-to-end encrypted, meaning all your data—from sales to customer details—is stored securely. Only you, the event organizer, can view and manage your data. We do not share or expose your data to any third parties.